Shipping policy

fitSCENE — Shipping Policy

Last Updated: August 11, 2026

At fitSCENE, we want getting your order to feel as easy as finding the right fit. We deliver our products across Pakistan through trusted courier and logistics partners.

This Shipping Policy explains how your order is processed, delivered, and handled once it leaves us.

1. Where We Deliver

fitSCENE currently ships to customers across Pakistan.

Delivery availability may vary depending on the destination, courier coverage, weather conditions, public holidays, or other circumstances outside our control.

If a particular location is not serviceable, our team will contact you using the information provided with your order.

2. Order Processing

Once you place an order, our team reviews and prepares it for dispatch.

Before an order leaves fitSCENE, we may verify the order details, including your name, phone number, and delivery address.

Orders are generally processed during our regular business days.

Processing may take longer during:

New product drops
Promotions or high-demand periods
Public holidays
Unusually high order volumes
Circumstances affecting courier operations

If there is a significant delay with your order, we will make reasonable efforts to contact you.

3. Delivery Time

Delivery times depend on your location and courier availability.

As delivery timelines can vary, fitSCENE does not guarantee a specific delivery date or time unless explicitly confirmed by our team.

Once your order has been dispatched, you may receive tracking or delivery information where available.

Courier delays caused by weather, road closures, public holidays, operational disruptions, incorrect addresses, or other circumstances outside fitSCENE's reasonable control may affect the delivery timeline.

4. Shipping Charges

Applicable shipping charges will be displayed or communicated to you before your order is confirmed.

Shipping charges may vary depending on:

Delivery location
Order size or weight
Promotional offers
Courier charges
Exchange or re-delivery requirements

Any applicable shipping fee is separate from the price of the product unless otherwise stated.

5. Cash on Delivery — Check & Pay

fitSCENE offers Cash on Delivery (COD) for eligible orders across Pakistan.

Where our Check & Pay service is available, you may inspect your parcel before making payment to the courier.

If you receive the parcel and decide that you do not want to accept it, you may refuse delivery and the parcel will be returned to fitSCENE.

This is an important part of our commitment to transparent online shopping.

Please note:

Once you have accepted the parcel and paid the courier, the order is considered successfully delivered.

After acceptance, our Refund & Exchange Policy applies.

6. Refused or Failed Deliveries

If a customer refuses a COD order after accepting the delivery process, provides an incorrect or incomplete address, remains unavailable after repeated delivery attempts, or otherwise causes an order to be returned, additional delivery charges may apply if the customer requests the order to be re-dispatched.

Repeated refused or failed orders may also affect eligibility for future COD purchases.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Please carefully check your:

Full name
Phone number
House/building number
Street/area
City
Any relevant delivery instructions

If you realize that your delivery information is incorrect, contact us as soon as possible.

We will try to update the information before dispatch, but we cannot guarantee that changes can be made once the order has been handed to the courier.

8. Inspecting Your Order

Where Check & Pay is available, we strongly recommend inspecting the parcel before accepting it.

If you notice that the product is visibly incorrect or damaged before payment, you may refuse the delivery and have the parcel returned through the courier.

Once the parcel has been accepted and payment has been completed, please follow our Refund & Exchange Policy if you believe there is an issue with your order.

9. Damaged or Incorrect Orders

We carefully inspect products before dispatch. However, if you receive an item that is damaged, defective, or different from what you ordered, contact fitSCENE within 48 hours of delivery.

We may request photographs or videos of the product, packaging, tags, and other relevant details to verify the issue.

If the issue is confirmed to be caused by fitSCENE, we will arrange an appropriate replacement or exchange and cover the applicable shipping costs.

10. Exchanges & Return Shipping

fitSCENE operates on an exchange-only basis for successfully delivered and accepted orders.

If you request an exchange because of:

Incorrect size selection
Change of preference
Personal preference

the applicable exchange/return shipping costs may be the customer's responsibility.

If an exchange is required because fitSCENE sent an incorrect, damaged, or defective item, fitSCENE will cover the applicable shipping costs.

All exchanges remain subject to the conditions and timeframe stated in our Refund & Exchange Policy.

11. Lost or Delayed Parcels

Once an order has been handed over to the courier, delivery is dependent on the courier's network and operations.

If your parcel appears to be significantly delayed, lost, or incorrectly marked as delivered, please contact us.

We will coordinate with the courier to investigate the shipment and determine the appropriate next step.

12. Delivery to the Correct Recipient

For COD orders, the courier may require payment before completing delivery.

Customers should not make payment through unofficial links, personal accounts, or individuals claiming to represent fitSCENE unless the payment method has been explicitly confirmed by fitSCENE.

If you receive a suspicious payment request relating to your order, contact our customer support team before making any payment.

13. Changes to This Shipping Policy

fitSCENE may update this Shipping Policy from time to time to reflect changes in our delivery partners, shipping operations, services, or business practices.

The latest version published on our website will apply to new orders placed after the policy has been updated.