Privacy policy

fitSCENE — Privacy Policy

Last Updated: August 11, 2026

At fitSCENE, your privacy matters to us. When you shop with us, we may collect certain information necessary to process your order, deliver your products, provide customer support, improve your shopping experience, and communicate with you about fitSCENE.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or purchase from our website.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with fitSCENE, we may collect information such as:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Delivery address

  • Billing information, where applicable

  • Order and purchase history

  • Information you provide when contacting customer support

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring pages

  • General website usage and interaction data

This information helps us understand how visitors use our website and improve its functionality and performance.

2. How We Use Your Information

We may use your information to:

  • Process and confirm your orders.

  • Deliver your purchases through our courier partners.

  • Contact you regarding your order.

  • Provide customer support.

  • Process exchanges and resolve order-related issues.

  • Verify orders and reduce fraudulent or suspicious transactions.

  • Improve our website, products, services, and customer experience.

  • Understand website traffic and customer behavior.

  • Send promotional offers, product updates, and marketing communications where permitted.

  • Maintain records required for business, accounting, tax, legal, or regulatory purposes.

We only seek to use information that is reasonably necessary for these purposes.

3. Cash on Delivery Orders

For Cash on Delivery (COD) purchases, we collect the information necessary to fulfil and deliver your order.

This may include your name, phone number, and delivery address.

We may share the necessary delivery information with our courier and logistics partners so that your order can be delivered and, where applicable, processed through our Check & Pay service.

We do not require your bank or card details for a standard COD order.

4. Sharing Your Information

fitSCENE does not sell or rent your personal information to third parties.

We may share limited information with trusted service providers when necessary to operate our business, including:

  • Courier and logistics companies for order delivery.

  • Website, hosting, analytics, and technology providers.

  • Customer support or communication platforms.

  • Payment service providers, where applicable.

  • Professional advisers or authorities where disclosure is required by law or necessary to protect our legal rights.

These parties receive only the information reasonably necessary for the service they provide.

5. Marketing Communications

If you provide your email address or phone number, fitSCENE may use it to send you information about:

  • New drops

  • Product launches

  • Promotions

  • Discounts

  • Restocks

  • Brand updates

You may opt out of promotional communications at any time by using the unsubscribe option where available or contacting our support team.

Please note that you may still receive essential communications relating to an order you have placed, such as order confirmations, delivery updates, or customer-service messages.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly.

  • Remember preferences.

  • Understand website traffic and usage.

  • Improve website performance.

  • Measure the effectiveness of marketing campaigns.

  • Provide relevant advertising where applicable.

Cookies are small data files stored on your device by your browser.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Third-Party Services

Our website may use third-party services for functions such as website hosting, analytics, advertising, communication, payment processing, and order delivery.

These third parties may process certain information according to their own privacy policies and terms.

fitSCENE does not control the privacy practices of independent third-party services.

8. Data Security

We take reasonable technical and organizational measures to protect the personal information we hold against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

For this reason, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

  • Fulfil the purposes for which it was collected.

  • Maintain order and transaction records.

  • Handle customer-service and exchange requests.

  • Meet applicable accounting, tax, legal, or regulatory requirements.

  • Prevent fraud or misuse of our services.

  • Resolve disputes.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

10. Your Choices

Depending on the circumstances and applicable law, you may contact us to:

  • Ask what personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of information where appropriate.

  • Opt out of promotional communications.

  • Ask questions about how your information is being used.

Some information may need to be retained where we have a legitimate business, legal, accounting, security, or regulatory reason to do so.

11. Children's Privacy

fitSCENE's website and services are intended for general consumers and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.

12. External Links

Our website or social media channels may contain links to third-party websites, platforms, or services.

Once you leave fitSCENE's website, this Privacy Policy no longer governs the information you provide to those third parties.

We encourage you to review the privacy policies of any third-party website or service you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the information we hold about you, please contact us:

fitSCENE
Email: Hello@wearfitscene.com
WhatsApp: +92 312 332 4458
Website: www.wearfitscene.com

We take privacy seriously and will make reasonable efforts to respond to privacy-related requests appropriately.

Your information helps us get your fit to you. We don't need more of it than we need.