At fitSCENE, we want every piece you receive to be something you’re genuinely excited to wear. We carefully curate our products and inspect orders before dispatch, but we understand that sometimes a size, fit, or product may not work out.

To keep your experience simple and transparent, we’ve created the following policy for all online orders across Pakistan.

1. Cash on Delivery — Check Before You Pay

All eligible Cash on Delivery (COD) orders are delivered through our Check & Pay service.

Where this service is available, you may inspect the parcel before making payment to the courier.

If the product is not what you expected, you can refuse the parcel at the time of delivery and it will be returned to fitSCENE.

Once a COD order has been accepted and paid for, our standard exchange policy applies.

Please note: Once the parcel has been accepted and payment has been made, it cannot be returned simply because you have changed your mind.

2. Exchange Eligibility

You may request an exchange within 7 days of receiving your order, provided that:

• The item is unworn and unused.

• The item is in its original condition.

• All original tags, labels, and packaging are intact.

• The item has not been washed, altered, damaged, stained, or otherwise modified.

• You can provide your original order number or proof of purchase.

Items that do not meet these conditions may not be eligible for exchange.

3. What Can You Exchange?

Exchanges may be requested for:

• A different size, subject to availability.

• A different available item, where approved by fitSCENE.

• An item received in an incorrect, damaged, or defective condition.

All exchanges are subject to product availability.

If your requested size or replacement item is unavailable, fitSCENE may offer an alternative where possible.

4. Damaged, Defective, or Incorrect Items

We inspect orders before dispatch, but if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

We may ask you to provide clear photographs or videos of the item and packaging so that we can verify the issue.

If the issue is verified as a fitSCENE error or a genuine manufacturing defect, we will arrange an appropriate replacement or exchange.

5. Non-Exchangeable Items

For hygiene, product-condition, and inventory reasons, we cannot accept exchanges for items that have:

• Been worn or washed.

• Been altered or damaged after delivery.

• Missing or removed tags.

• Missing original packaging where applicable.

• Signs of use, stains, perfume, makeup, or other damage.

Sale, clearance, or promotional items may be marked as final sale and may not be eligible for exchange. Any such restriction will be clearly communicated at the time of purchase.

6. No Cash Refund Policy

fitSCENE currently operates on an exchange-only basis for successfully delivered and accepted orders.

We do not offer cash refunds for:

• Change of mind.

• Incorrect size selection.

• Personal preference after accepting the order.

• Products that have been worn, washed, altered, or damaged after delivery.

For COD orders, our Check & Pay service gives customers the opportunity to inspect the parcel before accepting it. If you decide not to accept the order at that point, you may refuse delivery.

This system is designed to provide transparency before payment while protecting the condition and authenticity of our curated inventory.

7. Exchange Shipping

If an exchange is requested because you selected the wrong size or changed your preference, applicable delivery and exchange shipping charges may be the customer's responsibility.

If the exchange is required because fitSCENE sent an incorrect, damaged, or defective item, fitSCENE will cover the applicable delivery costs.

8. How to Request an Exchange

To request an exchange, contact our customer support team within the applicable timeframe with:

Order Number:
Name:
Phone Number:
Reason for Exchange:
Requested Size/Item:

Email: hello@wearfitscene.com
WhatsApp: +92 312 332 4458

Our team will review your request and guide you through the exchange process.

9. Important Note

An exchange request does not automatically guarantee approval. Every returned item is inspected to ensure that it meets the conditions outlined in this policy.

fitSCENE reserves the right to refuse an exchange if the returned product does not meet the eligibility requirements.

This policy applies exclusively to online orders placed through fitSCENE and is subject to change. The latest version published on our website will always apply to new purchases.

At fitSCENE, we believe shopping online should feel straightforward, transparent, and stress-free.

Find your fit. Own your scene.